Reserve Bank – Integrated Ombudsman Scheme
1. Salient Features of the Scheme
Download and read the salient features of the Reserve Bank - Integrated Ombudsman Scheme.
2. Where / How to File a Complaint?
A complaint to the RBI Ombudsman can be filed through any of the following methods:
- Online through the CMS Portal: https://cms.rbi.org.in
- Email your complaint to: crpc@rbi.org.in
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Send a duly filled complaint form along with supporting documents by Post/Courier to:
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17
Chandigarh – 160017
3. Where / How to Get Further Information?
The Contact Center with Interactive Voice Response System (IVRS) is available 24×7 for complainants to know about the Scheme and the complaint lodging process.
The facility to connect with Contact Center personnel is available from Monday to Saturday (except National Holidays), between 8:00 AM and 10:00 PM, in English, Hindi and ten regional languages.
Toll Free Number: 14448
4. Details of Principal Nodal Officer
| Name | Mr. Harinath M |
| Designation | Associate Vice President - Operations |
| Telephone | 044 45650093 |
| Address |
No. 8B, Doshi Towers, 8th Floor, No. 205, Poonamallee High Road, Kilpauk, Chennai - 600010 |
| nodalofficer@aptusfinance.com |
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