Reserve Bank – Integrated Ombudsman Scheme

1. Salient Features of the Scheme

Download and read the salient features of the Reserve Bank - Integrated Ombudsman Scheme.

View Scheme Document

2. Where / How to File a Complaint?

A complaint to the RBI Ombudsman can be filed through any of the following methods:

  • Online through the CMS Portal: https://cms.rbi.org.in
  • Email your complaint to: crpc@rbi.org.in
  • Send a duly filled complaint form along with supporting documents by Post/Courier to:

    Centralized Receipt and Processing Centre (CRPC)
    Reserve Bank of India
    Central Vista, Sector 17
    Chandigarh – 160017

3. Where / How to Get Further Information?

The Contact Center with Interactive Voice Response System (IVRS) is available 24×7 for complainants to know about the Scheme and the complaint lodging process.

The facility to connect with Contact Center personnel is available from Monday to Saturday (except National Holidays), between 8:00 AM and 10:00 PM, in English, Hindi and ten regional languages.

Toll Free Number: 14448

4. Details of Principal Nodal Officer

Name Mr. S Krishna Kishore
Designation Vice President – Risk & Operations
Telephone 044 45650066
Address No. 8B, Doshi Towers, 8th Floor, No. 205, Poonamallee High Road, Kilpauk, Chennai - 600010
Email pnoio@aptusfinance.com

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